Read more about this by clicking here: Learning from you - Compliments Comments and Complaints.

Once you have read this leaflet, you may require the Complaints form  to explain the issue to us.  

If you would prefer to receive a form by post you can call 01237 428080 and request a copy to be sent to you. 

Or you can let us know your comments whilst on the phone and they will be logged.

We also very much welcome general feedback and a nice compliment never goes amiss, you can send this to us on a Compliments form.

Compensation to customers

We take pride in providing high quality services to our customers. You can read our Customer Service Standards by clicking here. If we fail to meet key service standards, we may make discretionary payments in compensation.

Click here to read our Compensation for Customers

Once you have read the leaflet, if you feel it appropriate, please click here to download and use the Compensation claim form.