To read more click here for a pdf of our Money Matters leaflet.
BY POST:
Cheques and/or postal orders can be forwarded to Tarka Housing at the Bideford office, and should be made payable to ‘Tarka Housing'. Please state both your tenant reference if you know it (10 digit number as stated on your Payment Card [see below] and rent statement), and/or name and tenancy address on the reverse. Your account will be credited on the day the cheque or postal order is received.
AT THE POST OFFICE:
Cash and cheque payments can be made at any Post Office free of charge, accompanied by a payment card. Cheques should be made payable to ‘Post Office Limited’. Please allow 1 working day for processing.
THROUGH A BANK/BUILDING SOCIETY:
Direct Debit
Direct debit payments made from a bank or building society account. Please contact the Housing Services Team who can set up a direct debit over the phone or send you a direct debit mandate. Payments reach your account the same day as leaving the bank or building society account.
IN PERSON:
Cheque, cash, debit card and postal order payments are accepted at our Bideford Office or alternatively you can pay your Housing Officer when visiting you. Your account will be credited the day your payment is received.
INTERNET:
Debit Card payments can be made to allpay, Tarka’s agents for processing payments. Payments reach your account the next working day.
BY TELEPHONE:
Payments by debit card can be made over the telephone. Please contact Housing Services (see below) for this service. Your account will be credited on the day the 'phone call is received.
PAYPOINT:
Payments can be made at any PayPoint shop free of charge, accompanied by a payment card. All PayPoints take cash payments, but some shops also take cheques, cebit cards and credit cards. Please allow 2 working days for processing.
HOUSING BENEFIT:
Housing Benefit claimants can ask the council to send the payments directly to Tarka Housing on your behalf. Such payments are generally received 4 weekly in arrears. Your account will be credited on the day the Housing Benefit is received by Tarka.
BENEFIT DEDUCTIONS:
Income Support and Job Seeker's Allowance claimants whose rent/service charge account is in arrears of more than 4 weeks and the arrears have been on the account for more than 8 weeks, can have a set amount deducted from these benefits, which is then paid directly to Tarka by the Benefits Agency. Please contact the Housing Services Team (see below) for more information. Your account will be credited on the day the payment is received by us.
EMPLOYER:
By agreement, deductions can be made by an employer from wages/salary, which are then forwarded by the employer directly to Tarka. Please contact the Housing Services Team (see below) for more information. Your account will be credited on the day the payment is received by Westcountry.
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WHAT IS A PAYMENT CARD?
All residents are automatically supplied with a Payment Card which is the size of a credit card. If you need a new Payment Card, please click here to complete the online form. Then it will be ordered for you. If you are due to make a payment before the new Payment Card arrives, please contact the Housing Services Team (see below).
WHERE AND HOW TO CONTACT THE HOUSING SERVICES TEAM
Telephone: 01237 428090
Tarka Housing, Gammaton Road, East The Water, Bideford, Devon, EX39 4FG